PRODUCT POLICY

• Eros Studio is strictly limited to EROS STUDIO staff.
• No private photography or video of our photographers or clients is allowed. Please respect the work of our professionals.
• The Eros Studio Session is only once per package purchased.
• The cost per Eros Experience is $1,999 USD. Includes:
1. ALL your Session Digital Photos (minimum of 60 photos)
2. 3 Hrs Session
3. 3 different sets
4. Round transportation (Cancun Hotel Zone – Eros Studio – Cancun Hotel Zone)
5. 1 Woman Hair & Makeup Service
6. Welcome bottle of sparkling wine
• Photos are delivered by email fifteen (15) days after your photo session.
• The Original Raw Files are not included on final sale. Raw files are not delivered to the client.
• Eros Studio has a very strict privacy policy. You own the rights of your material (photos and/or video). Eros Studio deletes all pictures/video twenty (20) days after the purchase (including raw files).
• If you would like to share your material with Eros Studio, you must provide an authorized written consent to Eros Studio.
• Additional people are not allowed to join the photo session once it begins. Written consent is required for parties of two or more people, prior to the start of the photo session.
• The photo session will be terminated at the photographer’s discretion if any of the following occur: verbal or physical attack, disrespectful treatment, integrity endangerment and failure to comply with previous mentioned Eros Studio policies.
• Gratuities should not be requested by our staff. They are at your discretion.

Photo Session Deposit & Cancelations:

• A 50% deposit is required to secure your experience. All Eros staff come to the studio exclusively for your experience, so this deposit will secure their time.
• This 50% deposit is applied to your final purchase.
• If you need to cancel, you MUST cancel by emailing to [email protected]
• Cancellations made 20 days or more in advance of the event date, will receive a 100% deposit refund. Cancellations made within less tan 20 days to the event there is no deposit refund.
• It is 10-30 days to have your deposit reimbursed.

Payment & Reimbursement:

• All sales are final and non-refundable.
• Our prices are set and cannot be negotiated. Haggling only makes the experience uncomfortable for all parties involved. Our photographers provide the best photoshoot experience to all of our clients.
• Accepted forms of payment are cash (USD or MX), credit card or debit card (American Express, Visa, Mastercard or Discover).
• If you are paying by credit or debit card, photos of your official ID (driver’s license or passport) and credit/debit card (covering the card numbers) is required.
• There is an additional 6% fee for payment by PayPal (PayPal Fee).
• There is no re-editing. All edited purchases are final sale. Additional charge for re-editing is $50 USD per photo.

Book-Canvas & Shipping:

• If you receive a damaged book and/or canvas, proof of the damage (physical product, photos and/or video) is required and must be reported 24 hours after the date of purchase or the date of receipt your product in case of shipment.
In the case of a misprint, reprints are provided on a complimentary basis. Reprints due to client negligence are not provided on a complimentary basis.
All canvas are delivered rolled in a protective cardboard cylinder (at the resort and/or shipping).
• Tracking information will be available in 5-15 business days.
• Canvas and books are shipped in separate packages.
• When your order has shipped, you will receive an email notification directly from the courier (DHL, FEDEX or UPS) which will include a tracking number that you can use to check on the status of the delivery.
• Shipping to P.O. Boxes is not permitted.
• Eros Studio is not responsible for shipment incidents. The respective courier is directly responsible. (Looking the best option for our clients, Eros Studio partners only with worldwide renowned branded couriers).
• Eros Studio is not responsible for the shipment tracking. Once the client has received the email with the tracking number, the client should contact the courier with questions or concerns.
• In case of canvas/book shipments, due to the nature of the material, customs (of each country) have the right to decide if it is pornography and retain the package. Eros Studio is not responsible and has no obligation for the reprinting or reshipping of the product.
• Shipping and handling fee are not refundable.